FREE SHIPPING ON:
Domestic orders over $100
Canadian orders over $120
International orders over $200
FLAT RATE SHIPPING:
Domestic orders under $100: $8.95
Canadian orders under $120: $19.99
International orders under $200: $29.99
Most orders ship within 1-2 business days but depending on the volume of orders we have, it may take up to 3 business days. We do not ship orders on Saturdays or Sundays.
**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all orders as quickly as possible once it is safe to do so. We've received information from USPS that Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. We will keep you updated on shipping changes as we learn more.
Synergy will accept unworn and unwashed or defective merchandise that was purchased at full price for refund or exchange, within 30 days of when you receive your order. Return authorization is not required. Return shipping is the responsibility of the customer. If you elect to exchange your item, Synergy will cover the shipping back to you. Synergy Clothing does not accept returns that have strong odors. Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.
Sale items are final sale and cannot be returned for refund or store credit.
Please ship to:
2151 Delaware Avenue, Suite A
Santa Cruz, CA 95060
Please email firstname.lastname@example.org or call (888) 466.0411 ext. 2, for help with returns. Please note, you do not need return authorization.
**Temporary COVID-19 update - Due to shipping delays, we are receiving returns at a slower rate. Once we receive your return, we will process them as soon as possible once it is safe to do so. The safety and well being of our team is of upmost importance, we've limited staff in order to meet social distancing guidelines and we appreciate your patience as we work towards processing your return.
Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.
Please note, packages must be returned by a carrier that can provide guarantee of delivery. Synergy is not responsible for packages lost during return shipment. We suggest using UPS or FED EX for reliable delivery. Websale returns may be dropped off at any of our Santa Cruz retail locations to be transferred to the websales department. Please keep in mind that returns/exchanges cannot be processed at our retail locations.
If you lost your return sheet, you can download a new one here.
Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and mailed to you.
If you purchased an item at our Westside Delaware Ave location you may return or exchange it within 21 days.
Unfortunately, we cannot accept returns of Synergy items from other stores. Please make returns directly at the store from where you bought the item.
Gift cards can be returned within 21 days of purchase. They can only be refunded to the payment method that they were originally purchased with. They cannot be refunded for cash or check.
We accept: Visa, Mastercard, American Express, Discover and PayPal
We will charge your credit card when you place your order.
US Size Chart