Customer Service + FAQ's
When will my order be shipped?
Most orders ship within 1-2 business days but depending on the volume of orders we have, it may take up to 3 business days. We do not ship orders on Saturdays or Sundays.
How will my order be shipped?Our default shipping carrier is USPS Priority Mail. For large or international orders we may ship via UPS or FedEx. If you selected 2nd Day Air shipping, your order will be shipped via USPS Express 2nd Day Air. If you have a specific shipping carrier request, please email email@example.com immediately after placing your order.
Returns + Exchanges
What is your return policy? (Online orders only)
Synergy will accept unworn or defective merchandise that was purchased at full price for refund or exchange, within 30 days of when you receive your order. Return authorization is not required. Return shipping is the responsibility of the customer. If you elect to exchange your item, Synergy will cover the shipping back to you. Synergy Clothing does not accept returns that have strong odors. Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.
Sale items are final sale and cannot be returned for refund or store credit.
Where do I ship my return?
Please ship to:
2151 Delaware Avenue, Suite A
Santa Cruz, CA 95060
Please email firstname.lastname@example.org or call (888) 466.0411 ext. 2, for help with returns. Please note, you do not need return authorization.
How should I send back my return?
Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item of if you would like to return it all together. Items will be refunded in the manner of the original payment.
Please note, packages must be returned by a carrier that can provide guarantee of delivery. Synergy is not responsible for packages lost during return shipment. We suggest using UPS or FED EX for reliable delivery. Websale returns may be dropped off at any of our Santa Cruz retail locations to be transferred to the websales department. Please keep in mind that returns/exchanges cannot be processed at our retail locations.
If you lost your return sheet, you can download a new one here.
How will my return be credited?
Your return will be credited back to the original method of payment used to make the purchase. If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and mailed to you.
Synergy Retail Location Return Policy:
If you purchased an item at our Westside Delaware Ave location you may return or exchange it within 21 days.
Can items purchased at a non-Synergy store be returned to us directly?
Unfortunately, we cannot accept returns of Synergy items from other stores. Please make returns directly at the store from where you bought the item.
Can I return a gift card?
Gift cards can be returned within 21 days of purchase. They can only be refunded to the payment method that they were originally purchased with. They cannot be refunded for cash or check.
What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Discover and PayPal
When will I be charged?
We will charge your credit card when you place your order.
My gift card isn't working.
In June 2016, we switched systems and our new system does not support the 7 digit gift codes from our previous system (the gift codes now need to be 8 digits). Please try adding a 1 to the end of your gift code. If that doesn't work, please email us at email@example.com or call us at 888-466-0411 ext 2. We are so sorry for any inconvenience this may cause.